At Get Cloud India Datacenter, we strive to provide our customers with the highest quality of service. We understand that there may be instances where our customers may request a refund for the services they have purchased from us, and therefore we offer a clear and transparent refund policy. This refund policy outlines the terms and conditions under which refunds will be granted. While you may cancel a product at any time, refunds will only be issued if the cancellation request is made within the specified refund timeframe for the relevant product, if available. Please note that some products have different refund policies or requirements, and certain products are not eligible for a refund under any circumstance. For more information on the refund terms applicable to such products, please refer to the details below.
In the event of an invoice discrepancy, please contact our billing department within 7 business days of the invoice date. We will review the invoice and issue a refund if there is a discrepancy.
The software licenses billed by us are billed for each calendar month regardless of the period of usage during the month. Once a software license has been used during a calendar month, it is NOT eligible for a refund and you will be charged for the full monthly cost of that license. A refund of the software license cost paid for unused future months may be possible based on the respective party's policy which can be found on our legal page, please the support team for more details.
If you have a Prepaid Get Cloud Wallet credit balance which is loaded by you using any of the payment gateway, you can request a refund for the balance. Refunds will be issued within 7 business days of the request. Please note. No refund will be processed for the promotional credits and/or refunds from other services in the form of credit balance and/or payment gateway charges and/or GST charges.
We do not provide TDS refunds.
You will not be entitled to a refund if:
Please note that cryptocurrencies, tokens, and digital assets are non-refundable due to their volatile and transitory nature. Get Cloud will not be liable for any risks associated with exchange rate or market risks.
Products purchased from Get Cloud may be refunded under our dual money-back guarantee policy, which is applicable only with our shared hosting, cloud hosting, cloud servers, cloud storage, cloud email hosting, other cloud solutions and Get Cloud business apps built on top of our own infrastructure. Please note that this policy is not applicable for any third-party services and/or products which we resell as an authorized partner. Such products include domain names, email hosting from other email providers like Google, Zoho, Rediff, Microsoft, SSL certificates, Managed Cloud Servers hosted with other third-party public cloud providers like AWS, Digital Ocean, Akamai, Google Cloud, Microsoft Azure, Vultr, website builders like Weebly, Wix, and online security solutions, VPS services, etc.
Our dual money-back guarantee policy allows customers to request a refund if they are not satisfied with our services within the first 30 days of signing up. Additionally, if a customer chooses to cancel their services on a longer billing cycle, we'll refund the unused timeframe on a pro-rata basis. We're committed to providing flexible and risk-free billing options to set us apart in the industry.
Products and/or Services come with our dual money-back refund policy:
The purpose of the refund is for customers to try and understand whether the services provided by Get Cloud suit their needs. In any way, Get Cloud will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Get Cloud remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
Please note that different payment processors have varying policies and requirements for refunds, and some payment methods are not eligible for a refund under any circumstance.
Note: Refunds will be processed in the original currency of payment. If the payment was made in a currency other than the customer's local currency, any refund will be subject to the exchange rate of the payment processor at the time of the refund request.
From time to time, Get Cloud offers special deals such as a free domain when buying a 12/24/48 months hosting plan. Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), Get Cloud has the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.
If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud, or other rejection of a charge of any payable fees on your Get Cloud account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Get Cloud may pursue all available lawful remedies to obtain payment, including but not limited to, immediate termination, without notice to you, of your Get Cloud account and any domain names or Get Cloud services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Get Cloud account to limit the risk of payment fraud.
In the event a Chargeback is performed, your Get Cloud account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Get Cloud account, including any certain content, features, or capacity of your Get Cloud account may be subject to cancellation and loss of data.
Your use of the Get Cloud Services and the ability to checkout using a credit card will not resume until you:
verify the payment method used for the disputed transaction, either by providing:
pay any applicable fees in full, including any fees and expenses incurred by Get Cloud and/or any third-party services for each Chargeback received (including fees for Get Cloud Services provided before the Chargeback, handling and processing charges incurred by the payment processor).
Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.
If you have any questions or concerns regarding a payment made to Get Cloud, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, to prevent the Get Cloud Services from being canceled and your Get Cloud account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the Get Cloud Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did authorize the transaction and make use of the Services rendered thereafter.
In case any payment failed but was debited from your bank account. Please contact us with the payment details to conduct a detailed check. We will activate your products and/or services if the fund reaches our bank account unless you have to wait for an automatic refund which takes up to 7 days depending on the payment method. If you do not receive the refund even after 7 days please contact your bank account for a detailed review and file a chargeback against the payment gateway we use